Refund & Cancellation Policy

Effective date: July 30, 2026 Modular Shift LLC modularshift.com

Straight terms for cancelling services and requesting refunds. No long-term lock-ins, no fine print.

This Refund & Cancellation Policy applies to all services sold by Modular Shift LLC ("Modular Shift," "we," "us," or "our"), including advertising management, website and funnel builds, CRM and automation services, reputation management, and franchise platform services. It should be read together with our Terms & Conditions.

1. Monthly Services

Our ongoing services (such as ads management, CRM & follow-up, reputation management, and the Full Local Growth System) are billed monthly unless otherwise agreed in your written quote.

  • Cancellation: You may cancel any monthly service at any time with 30 days' written notice to support@modularshift.com. You will not be billed for any period after the notice period ends.
  • Current billing period: Fees already paid for the current billing period are non-refundable, and services remain active until the end of that period.
  • Prepaid periods: If you have prepaid for billing periods that have not yet started at the time your cancellation takes effect, those amounts will be refunded in full.

2. One-Time Builds & Setup Fees

One-time fees (such as website or funnel builds, platform builds, and system setup fees) are quoted and agreed in writing before any work begins.

  • Before work begins: Fully refundable if you cancel before the kickoff of the project.
  • After work begins: If you cancel mid-project, we will refund the unused portion of your fee, pro-rated against the work completed to date.
  • After delivery: One-time fees are non-refundable once the deliverable has been completed and launched or handed over.

3. Third-Party Advertising Spend

Your advertising budget (media spend) is paid by you directly to the advertising platforms (such as Google and Meta) and never passes through Modular Shift. We cannot refund media spend already billed by those platforms. Any unspent balances remain in your own ad accounts, which you retain ownership of at all times.

4. How to Request a Refund

Email support@modularshift.com with your name, company, and the service in question. We respond to all refund requests within 2 business days, and approved refunds are processed to your original payment method within 10 business days.

5. Questions & Disputes

If you're unhappy with any part of our service, contact us first. Most issues can be resolved quickly and fairly. We're committed to straight answers and honest measurement, and that extends to how we handle refunds.

6. Contact

Modular Shift LLC
400 Rella Blvd, Suite 207-298
Montebello, NY 10901, United States
Email: support@modularshift.com